Shipping policy

SHIPPING POLICY

Last Updated: 08/11/26

Thank you for shopping with Jennings Lane! We carefully prepare and package each order before sending it your way. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed and shipped within 1–2 business days after your order is placed.

Business days are Monday through Friday and exclude weekends and applicable holidays.

Processing time refers to the time required for Jennings Lane to prepare, package, and transfer your order to the shipping carrier. Processing time is separate from the shipping time selected at checkout.

During collection launches, holidays, promotions, or periods of unusually high order volume, processing times may be longer than usual. If we anticipate a significant delay in shipping your order, we will communicate the delay and provide any options required by applicable law.

SHIPPING OPTIONS

Jennings Lane currently offers the following shipping options:

Standard Shipping — Estimated 5–7 Business Days

Once your order has been processed and transferred to the shipping carrier, standard shipping typically takes approximately 5–7 business days.

Including our 1–2 business day processing period, customers should generally allow approximately 6–9 business days from the date an order is placed for delivery.

Expedited Shipping — Estimated 2–3 Business Days

Customers may select expedited shipping at checkout for faster carrier transit.

Once your order has been processed and transferred to the shipping carrier, expedited shipping typically takes approximately 2–3 business days.

Including our 1–2 business day processing period, customers should generally allow approximately 3–5 business days from the date an order is placed for delivery.

Selecting expedited shipping does not shorten our standard 1–2 business day processing time unless expressly stated otherwise.

Shipping and delivery times are estimates and are not guaranteed unless expressly identified as a guaranteed service at checkout.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout before your order is completed.

Rates may vary depending on the shipping method selected, destination, package size or weight, and other applicable factors.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available for the selected shipping service.

Please allow time for the carrier to scan your package and update its tracking information.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

If you notice an error in your shipping address, contact us at jenningslaneshop@gmail.com as soon as possible. We will make reasonable efforts to update the address before shipment but cannot guarantee changes once an order has entered processing.

Jennings Lane is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer, except as otherwise required by applicable law.

If an order is returned to Jennings Lane because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the package.

CARRIER DELAYS & LOST PACKAGES

Once an order has been transferred to the shipping carrier, the package is in the carrier's possession and Jennings Lane does not control its handling, routing, or delivery.

Jennings Lane is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control, including weather, transportation disruptions, holidays, or other carrier-related delays, except as otherwise required by applicable law.

If tracking indicates that a package is delayed, missing, or potentially lost in transit, customers should first contact the applicable shipping carrier using the tracking number provided with their order.

The carrier is generally best positioned to investigate the location and status of a package while it is in transit.

If the carrier confirms that a package has been lost, please contact Jennings Lane at jenningslaneshop@gmail.com with your order number, tracking information, and any information provided by the carrier.

Jennings Lane may assist with a carrier claim or investigation when appropriate. However, Jennings Lane does not guarantee replacement or reimbursement for packages lost by a shipping carrier after shipment except where required by applicable law or where coverage through the applicable shipping service provides otherwise.

PACKAGES MARKED DELIVERED

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

Check the delivery area and surrounding property;
Confirm that the shipping address on your order was correct;
Check with other members of your household or neighbors where appropriate; and
Contact the shipping carrier directly using your tracking information.

Jennings Lane is not responsible for theft, loss, or misplacement of a package after confirmed delivery to the address provided with the order, except where otherwise required by applicable law.

If you believe your package was incorrectly marked as delivered by the carrier, please contact the carrier to initiate an investigation.

SHIPPING DELAYS

Estimated delivery dates provided by Jennings Lane or a shipping carrier are estimates unless expressly stated otherwise.

Once a package has shipped, delivery may be affected by weather, holidays, carrier volume, transportation disruptions, or other circumstances outside Jennings Lane's reasonable control.

Jennings Lane is not responsible for carrier delays outside our reasonable control, but we are happy to provide available tracking information or reasonable assistance when necessary.